Terms and Conditions – Jaupa Travel

1. Introduction

These Terms and Conditions govern the contractual relationship between the client and Jaupa Travel, regarding the rental of vacation apartments in Puerto Vallarta. By making a reservation, the client fully accepts these terms.

2. Reservations and Deposit

  • To confirm a reservation, the client must pay a non-refundable deposit of 25% of the total cost of the stay.
  • The remaining balance (75%) must be paid upon arrival and prior to check-in.
  • Payments can be made by credit card, bank transfer, or approved digital platforms.

3. Cancellation Policy

  • In case of cancellation by the client, the deposit will not be refunded under any circumstances.
  • Cancellations made less than 7 days prior to arrival may be subject to full payment of the booking, depending on the case.
  • Jaupa Travel reserves the right to cancel or modify reservations due to force majeure, operational issues, or safety concerns. In such cases, the deposit will be refunded.

4. Check-in and Check-out

  • Check-in: From 3:00 p.m.
  • Check-out: Until 11:00 a.m.
  • Unauthorized late check-outs will incur an additional charge equivalent to half a night’s stay.

5. Security Deposit

  • In some cases, a security deposit may be required at check-in, which will be refunded after inspection of the property, provided no damage or loss is found.

6. Use of the Property

  • Smoking is strictly prohibited inside the property.
  • Parties or events are not allowed without prior written authorization.
  • The client agrees to respect the building rules and neighbors’ peace and privacy.
  • The number of guests must not exceed the maximum allowed for the unit.
  • Any damage or loss caused to the property will be the sole responsibility of the client and must be paid in full.

7. Liability

  • Jaupa Travel is not responsible for any accidents, losses, thefts, delays, or damages (personal or property) during the stay.
  • We strongly recommend that clients purchase travel insurance to cover any unforeseen events.

8. Data Protection

  • Jaupa Travel ensures the confidentiality of all personal data provided by the client, in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties.

9. Jurisdiction

  • Any dispute related to the interpretation or execution of these terms shall be governed by the laws of the State of Jalisco, Mexico.
  • Both parties submit to the competent courts of Puerto Vallarta, waiving any other jurisdiction that may apply.